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Welcome to customer service
Phone: + 46 8 758 25 20
Open: 08:00 - 12:00 (CET)
Contact us




01. Customer service 04. Zoo Live 07. Sizes 10. Staff
02. FAQ 05. Track your order 08. How to shop 11. Contact us
03. Terms & conditions 06. Washing 09. About Zoovillage




04. Everything you find on the website is in stock.

As we have a direct link between the website and our warehouse management system, we can guarantee that everything you see on Zoovillage.com is ready to be delivered to you!




Everything you see is available, 24/7

To avoid long delivery times, we have a direct link between the website and our warehouse management system, guaranteeing that everything you see on Zoovillage.com is ready to be delivered to you. This means that if an item is sold out, you won't see it on the site - and conversely, if you can see an item, it's in stock, ready to be delivered!

This also means that if a garment is sold out in the medium size, medium disappears from the selectable sizes. We understand that you want to get hold of the garment as soon as possible, but there is no need to contact us - as soon as a garment or size is sold out, we always try to restock it. Sometimes, however, we cannot pruchase anymore, since our suppliers generally work with very small stock and therefore sell out quickly.

· Over 100 different world brands
We have over a hundred different world brands in stock. If you have suggestions for brands we should carry, click here..

· Delivery within 10 working days
We guarantee delivery within 10 working days - often you'll have your order sooner.

· Safe delivery
We only ship our orders with serious, established companies. Today we deliver with Posti in Finland and UPS in the rest of Europe. You can always track your order here.

· Always 14 days refund/exchange period
You always have fourteen days to return or exchange your order upon delivery. Click here to read more about our terms and conditions.

· Safe service
We use the same security systems as many banks. Our e-shopping system is encrypted to keep prying eyes out.

· We help you find the right size
We measure every garment, ensuring that you'll always know that the clothes you order really fits. Click here to read more about measurements and sizes.

· Easy to shop
Shopping is easy on Zoovillage. If you need help, click here for a tutorial.

· Open 24/7
Shop whenver you want, wherever you want - we're always open.

· 100% original merchandise
We only work with certified suppliers, which means 100% original merchandise.

· Quality guarantee
Not happy with your order? No problems! We always offer 14 days refund/exchange period. This means that you have fourteen days to return or exchange items upon receiving them. Click here to read more about our terms and conditions.

· Online since 1998
With almost 10 years in this business, you know you can trust us.

· Skilled staff
Our staff has a long experience of this business. Our customer service is consists of knowledgeable staff that always gives you the best service possible.
Do you want to know who works at Zoovillage? Click here.

· Free & easy membership
Membership is free, an can easily be cancelled at any time. All your data is treated with outmost secrecy. Click here to become a member.

· Member of EMOTA
We're members of EMOTA (European Distance Selling Trade Association), which means that we satisfy their high demands on customer service and reliability. Click here to read more about EMOTA.

· Contact us if you need help
We have skilled staff ready to help you! Click here to contact us.










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Zoovillage AB, Rehnsgatan 5, 113 57 Stockholm, Customer Service: +46 8 758 25 20, Contact us by email, 24/7 © 1989 - 2007 Zoovillage AB



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